How to fix slow Internet problems with Cox Communications

  Products used in this guide

  How fast should your connection be?

  The first thing you need to find out is how much speed your network can actually deliver.

  Open a speed test on your phone or PC.

  You can search “speed test” on Google or go to speedtest.net.

  Find your service speed

  If you don’t know how much speed you pay for, look at your bill to find out.

  Run the speed test in the same room as the router or with a PC plugged directly in.

  Check your speed in other common areas

  Compare your actual speed to what you’re paying for.

  If your speed test result is close to the speed you pay for but it still isn’t fast enough, you may need to upgrade to a faster speed. For browsing the web, 10Mbps should be fine but if you want to stream HD video, consider upgrading to Cox’s 50Mbps package. This should be enough for one 4K stream or a couple of streams at 1080p with no slowdown.

  People are using more data than ever before and while their needs have grown, their internet speeds probably stayed about the same.

  If your speeds aren’t what they should be, there are still some things to try.

  Restart your connection to Cox

  If you aren’t getting the download speed you should even when you are right next to the router, there may be an issue with your connection that could be resolved with a simple restart. This can be anything from a settings change that didn’t properly update to a lingering update. With Cox, you can restart your modem with the Cox app (also on iOS). You should also be able to see if there are any visible network issues.

  You could also simply unplug your modem for a few minutes before plugging it back in. While you’re at it, make sure the cable coaxial cable is completely screwed into the modem. It will take several minutes to restart so make sure you don’t need the internet for a while and try to be patient.

  Keep using your Cox equipment