Frequently asked questions
What kind of in-app prompts should I see in the BlueCurve Home app?
You will see prompts like these while activating your Fibre+ Gateway:
What should I do if I don’t see in-app prompts like the ones shown above?
To restart the in- app connection process:
Tap the Account icon in the upper left corner
Scroll down to Devices
Select Activate BlueCurve Gateway and then Get Started
Follow the prompts
My phone’s camera (or QR reading app) doesn’t recognize the QR code on the Fibre+ Gateway.
You can manually enter the CM MAC Number (found on the bottom of the device) or contact your phone’s manufacturer to learn how to enable a QR code reader on your device.
My Fibre+ Gateway is stuck on the amber light and activation seems to have failed.
The most common reason for this is that you’ve connected your Gateway to an inactive coax wall outlet. Try using a different coax outlet, if available. If another outlet isn’t available or it still doesn’t work there, you will need to contact us by visiting shaw.ca/chat or by using the My Shaw app.
How do I personalize my WiFi name and password if I am connecting through a hardwired connection from my computer or laptop with an ethernet cable?
Go to your browser, to internet.shaw.ca and log in with your Shaw ID. Once logged in, click on the “Connect” tab, where you can personalize your WiFi.
I only see one WiFi network available from my Fibre+ Gateway. My last modem had two.
Fibre+ Gateway supports both 2.4Ghz and 5Ghz wireless networks, but these won’t appear separately in lists of available networks. Instead, devices are routed to the optimal network using a feature called band steering.
Some of my 2.4 Ghz devices are having difficulty to find the network.
Fibre+ Gateway supports most WiFi devices. However, certain devices may not have a compatible network card. Read Equipment Info: Fibre+ Gateway for more information and, if necessary, visit your device manufacturer’s support website.
How can I wire my Gateway and TV box to the same coax outlet?
If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled “IN”. Attach each of the other two cables to an “OUT” splitter port, and then to your TV box and Gateway.
How do I connect my Home Phone to my Fibre+ Gateway?
You can find a visual guide for connecting your Shaw Home Phone to your Gateway here. If you would like to add Home Phone, you can learn more at shaw.ca/home-phone, or contact us via chat at shaw.ca/chat or by using the My Shaw app.
Need to return some equipment?
A return shipping label should be provided in your kit. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.?