NETGEAR cable modem routers have been thoroughly tested to work with all US Cable Operator Internet Services by CableLabs?, the industry’s test laboratory – NETGEAR, Inc. cable modem routers have received additional testing and certification by leading cable service providers including Comcast?, and Time Warner Cable?.

  It is compatible with U.S. Cable Internet Providers like Cablevision, Charter, Comcast, Cox, Time Warner and more.

  Install Your Cable Modem Router – Follow the instructions in your install guide:

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  Connect/activate your modem router

  Attempt to self-activate your cable modem at the following websites:


  Charter / Time Warner:



  If self-activation fails or your cable internet service provider (ISP) does not support self-activation, call your cable operator and tell customer service that you are installing a new cable modem bought from a retail store.


  Charter / Time Warner: 1-888-438-2427 / 1-800-892-4357 /

  Comcast: 1-800-COMCAST (1-800-266-2278) /

  Cox: 1-888-556-1193 /

  Provide your cable ISP with the modem router’s model number.

  When asked, provide the cable modem’s serial number and MAC address listed on the front page of your installation guide and on the bottom of the cable modem router. If your cable company representative responds with “Your modem router is not supported” – Ask to speak with a Supervisor.

  Wait for the customer service operator to confirm that your device is active.

  If you do not have Internet connection with the cable modem router, ask your ISP to look to see if your cable modem router is online from their side. Do one of the following depending on what your cable ISP tells you about your cable modem router:

  If your cable modem router is not visible, your cable ISP agent should help you with instructions to verify why the cable modem router does not connect with your high speed Internet service.

  If the cable ISP agent can confirm that your cable modem router is visible as online to the agent, then you should reboot your PC or laptop or home gateway that is connected to your cable modem router. Try checking your online status again.

  You are now able to enjoy your Internet service with the NETGEAR cable modem router.

  Note: The contact information listed may change. The current website and contact number can also be found in your monthly broadband/cable billing statement.

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